Before booking your device for repair, please make sure you have backed up all personal data and installed software.
You should delete this data and software from the device after backing it up, and remove any SIM Cards and removable storage media, e.g. memory cards. If you do not do this, the data and software may be lost, damaged or formatted during the inspection or repair process.
By agreeing, you acknowledge that Samsung CSP (Customer Service Plaza) is not liable for any data loss, whether during the repair process or while the device is in transit.
During inspection or repair, technical staff may need to use or view your device features or applications, such as phone book, photo gallery, SMS, document management, etc., for the purposes of positioning and detection of faults. You agree that SSCNZ technical staff may have access to this personal data, if you don’t delete it before booking the repair in.
You agree that the original manufacturer may require deletion of data from your device for the purposes of cross-border transfer.
For convenience of testing purposes, please ensure you remove any security passcodes or pattern locks at time of booking your repair in.You agree and understand that in some cases your personal details (name, contact number, email address, serial number) may be cross-border provided to, and/or used by, the original manufacturer for review purposes such as user satisfaction surveys, analysis, product improvements, etc Service Parts or Products used are new or equivalent to new in performance and reliability.
Any third party accessories, including cases, memory cards and screen protectors, will not be replaced in the repair or covered under warranty. The device must be collected within 30 days of notification of completion, or it will be deemed unwanted and may be disposed of. Proof of Purchase may be required for manufacturer warranty repairs.
The manufacturer warranty covers only manufacturing faults with the hardware and/or software that are identified during the limited warranty period. Please check the terms and conditions of the manufacturer warranty provided with your hardware.
The original manufacturer warranty period will remain in place with all authorised manufacturer warranty repairs conducted. Liquid or physically damaged devices are not covered by manufacturer warranty. Due to the nature of liquid damaged devices, SSCNZ accepts no responsibility for supplementary damage triggered through the assessment or repair process.
Service Assessment Fees apply as follows:
$57.50 incl GST for all devices.
These charges apply in the following cases:
a) The repair is cancelled after it is booked;
b) The device is not covered by the manufacturer warranty and/or a repair quote is declined;
c) There is no fault found with the device or it is deemed as a customer manageable software issue only
Pre-paid service fees will be refunded if the device is repaired under warranty or a repair quote is accepted and paid for.
Out of Warranty repairs will be covered by a 90 day warranty period, covering the same fault that was repaired. By signing this form you accept all the above Terms and Conditions and agree that all information supplied is complete and correct, and that on repair completion that you are satisfied that the repair has been completed as reported.