Certified care by
Samsung expertsRepairs in Samsung Care+ are provided by Samsung authorised
technicians who are trained to repair Samsung Galaxy devices.
Here's what's covered
Hardware
repairsGet fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Water
damageGet hassle-free repair services for accidental damage caused by water or other liquids.
Device
replacementIf we are unable to repair your device, we will replace it and send it directly to your home.
2 claims
per yearMake up to 2 claims per year over 2 years, each claim is subject to an excess.
How and where to buy
Getting protected is easy. You can get Samsung Care+ with your new eligible Galaxy device purchase
or within 30 days of your device purchase date
It's easy to find your IMEI number
On your Smartphone
Option 1: Dial *#06# on your phone keypad, and use ‘IMEI1’
Option 2: Dial *#06# on your phone keypad and use ‘SN’
Option 3: Go to Settings > About Phone
On your Tablet
Option 1: Got to Settings > About Device
Option 2: Serial Number may be printed on the back of your tablet
On your Watch
Option 1: Got to Settings > System > About > IMEI
Option 2: Go to Settings > System > About > Serial Number
Option 3: Serial Number may be printed on the back of your watch
Claims and support
Contact us here
Call 0800 453 975* or,
email samsungcareplusanz@assurant.com
With your Full Name, Contact Details and the Device IMEI or Serial Number of the Covered Item.
*Operating hours: Monday to Friday 9AM – 5PM, 5 days a week
Frequently Asked Questions
Where can I purchase Samsung Care+?
You can purchase Samsung Care+ on:
• Samsung.com Online Store (when you buy an eligible device purchase now) or,
• Samsung Care+ Online Portal (within 30 days of eligible device purchase)
Eligible devices are as follows:
• Mobile phones models:
⚬ Galaxy Z Flip6 and Galaxy Z Fold6
⚬ Galaxy S24, Galaxy S24+ and Galaxy S24 Ultra
⚬ Galaxy Z Flip5 and Galaxy Z Fold5
⚬ Galaxy S23 FE, Galaxy S23, Galaxy S23+ and Galaxy S23 Ultra
⚬ Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra
• Tablet models:
⚬ Galaxy Tab S9 FE, Galaxy Tab S9+ FE, Galaxy Tab S9
⚬ Galaxy Tab S9+, and Galaxy Tab S9 Ultra
• Wearable models:
⚬ Galaxy Watch6 and Galaxy Watch6 Classic
⚬ Galaxy Watch5 Pro
Click here to find out how and where to buy
Is Samsung Care+ an insurance product?
- Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage or Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).
How many claims can I make during the 2-year coverage
- You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and conditions.
Click here to find out your claim excess.
What is included with my Samsung Care+ plan?
Your Samsung Care+ plan includes Accidental Damage coverage* for hardware repairs, water damage, device replacement and certified care by Samsung experts.
*Theft protection can be added to your Accidental Damage coverage – when selecting the type of product for your eligible Samsung Galaxy device.
Click here to see what’s covered
When does Samsung Care+ device protection insurance begin and end?
- The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:
    ⚬ The cover is cancelled
    ⚬ The maximum number of successful claims have been paid;
    ⚬ The cover amount is paid; or
    ⚬ The cover otherwise ends in accordance with the Terms and conditions or relevant law.
How do I lodge a claim request for my accidentally damaged device?
To lodge a claim, please contact us:
    ⚬ By calling: 0800 453 975; or
    ⚬ By emailing: samsungcareplusanz@assurant.com
Click here to see how to contact us
What is not covered in your Samsung Care+ policy?
- The exclusions within our Terms and conditions set out what is not covered under this cover
Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.