Refund and Exchanges

At Samsung CSP, we strive to provide high-quality services and products. If you’re not fully satisfied with your purchase or repair, we offer the following terms for refunds and exchanges.

1. General Refund Policy

We offer refunds for certain products and services under specific conditions:

• Spare Parts: You may request a refund within 14 days of receiving your item, provided it is unused, in its original packaging, and accompanied by proof of purchase.
• Repairs: If you are dissatisfied with a repair, you must notify us within 7 days of receiving your device. We will evaluate the situation and determine whether a refund, further repair, or exchange is appropriate.

2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• Spare Parts: The product must be unused, in its original packaging, and in the same condition as when you received it. Any parts that show signs of use, wear, or damage are not eligible for a refund.
• Repairs: Refunds on repairs will be considered if the issue was not resolved or worsened due to our service. We reserve the right to re-service the device before issuing a refund.

3. Exchange Policy

We accept exchanges for faulty or incorrect spare parts. The following conditions apply:

• Faulty Parts: If you receive a defective part, you may request an exchange for the same item. Please contact us within 14 days of receiving the item, and we will arrange for a replacement.
• Incorrect Parts: If you mistakenly receive the wrong part, please notify us within 7 days, and we will exchange it for the correct item. The part must be unused and in its original packaging.

4. Process for Returns and Exchanges

To initiate a return or exchange, follow these steps:

1. Contact Us: Notify our customer service team by calling 0800 726 786 or emailing [Insert Email Address] within the appropriate time frame (14 days for spare parts, 7 days for repairs).
2. Provide Details: Include your order number, a brief description of the issue, and proof of purchase.
3. Return Shipping: For spare parts, you will need to return the item to us. Shipping costs for returns are your responsibility unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure safe return.
4. Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange.
5. Refund Processing: If approved, refunds will be processed within 7-10 business days to the original payment method. Exchanges will be shipped once the faulty or incorrect part is received and verified.

5. Non-Refundable and Non-Exchangeable Items

The following items are not eligible for refunds or exchanges:

• Used or damaged spare parts.
• Custom or special-order parts that were ordered specifically for you.
• Services that have been completed in full and were approved as satisfactory by the customer.

6. Warranty and Guarantee

All spare parts come with a warranty that covers manufacturing defects. Please refer to the warranty details provided with the product or contact our customer service team for further information.

7. Exceptions

In some cases, a refund or exchange may not be possible, even within the specified time frames. These include situations where:

• The product was used or damaged by the customer.
• The product or repair shows signs of tampering or modification.
• Shipping damage occurred due to inadequate packaging on the return shipment.