Warranty

• In-warranty repair will be carried out subject to warranty validation check by Service Centre Staff.
• The customer may be required to submit a valid Warranty Card / Proof of Purchase for warranty validation.
• To enquire the status of your repair services, please contact 0800 SAMSUNG (726 786).
• The products are accepted for service subject to internal verification. If a product is found to be tempered, misused, components removed, impact damaged or liquid damaged, the repair services of the product will not be covered under warranty. In such case, the customer will be required to pay for the assessment or repair services.
• SSCNZ LIMITED assumes no responsibility whatsoever for the storage and safe-keeping of the product if the customer is not reachable within 30 days from the date of service completion. The product will be deemed unwanted and disposed of unless otherwise advised by customer in writing.
• By accepting quotation for repair, the customer agrees to pay for the repair charges after service is complete. Invoices may be passed to debt collection agencies if unpaid for extended periods of time.
• All work carried out is covered by 90 days’ warranty from the date of service. Warranty does not cover additional faults which may occur and which are unrelated to the original fault

Charges

• Standard call out inspection fee of $100+gst ($115 including GST) applies for any In-Home service products including but not limited to Televisions, Refrigerators, Washing Machines, Dryers, Cooktop Ovens and Dishwashers.
• The initial call out inspection fee is a non-refundable payment and payable regardless of your decision on our quotation.
• Additional charges of $80 + GST ($92 including GST) may apply on top of our standard call out inspection fee if the travel distance is 50km or more from Auckland Harbour Bridge. Please enter your address here.
• Call out inspection fee is only charged once per service job and any additional In-Home visits under the same service job will not incur another call out fee unless specified by the Service Centre.
• If repair requires pick up for further assessment and/or repair in our workshop, a loan product can be provided (subject to stock availability) at no extra cost.
• If repair is required, our engineer will inform cost for labour and parts on site or a quote will be sent via email from the Service Centre.

Warranty Periods and Special Conditions

I. Parts (Options) Warranty

A. This part of the Warranty identifies Samsung’s preferred approach to resolving warranty claims in relation to parts.

B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part. However, you may also have statutory rights outside of these periods. The parts are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).

1. In-Box

• All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung product outside of the Warranty Period.

• All other Samsung parts (including batteries) purchased together with the Samsung product are covered under this Warranty for the period specified in the table below. Generally Samsung will replace the defective part which is the subject of the claim during this period.

• You will only be able to make a claim under this Warranty for lost or missing Samsung parts if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

2. Out-Box

• Parts purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty.

Warranty Exclusions

A. This section identifies what is excluded under this Warranty.

B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under t the New Zealand Consumer Guarantees Act (as applicable) and which are not expressly included in this Warranty as additional warranties or conditions are excluded.

C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.

D. This Warranty does not cover damage caused by:

• misuse or abusive use of the Samsung product, including physical abuse;

• incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer’s instructions provided with the Samsung product);

• improper installation;

• incorrect or improper maintenance or failure to maintain the Samsung product;

• failure to clean or improper cleaning of the product;

• incorrect voltage or non-authorised electrical connections;

• adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung’s control;

• exposure to excessive heat, moisture or dampness;

• exposure to abnormally corrosive conditions;

• use of non authorised/non-standard, defective or incompatible parts;

• password setting/ resetting and computer virus;

• repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

E. This Warranty does not cover Samsung products purchased in an auction.

F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.

G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.

H. To the extent permitted by law, this Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).

I. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

J. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

GENERAL TERMS AND CONDITIONS (FOR USE IN A DOMESTIC, AND NOT IN A COMMERCIAL ENVIRONMENT)

The New Zealand Consumer Guarantees Act (1993) as well as other laws in the jurisdiction guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung consumer products sold in New Zealand.

For products sold in New Zealand, these guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by section 43(2) of the New Zealand Consumer Guarantees Act.

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You are also entitled to a replacement or refund for a major failure of the goods and compensation for any other reasonably foreseeable loss or damage. What constitutes a major failure is an objective test of reasonableness and not necessarily an individual consumer’s point of view.

Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the New Zealand Consumer Guarantees Act and other laws. This Warranty gives you additional protection for your Samsung consumer product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

Coverage and Application

A. Samsung Electronics New Zealand Limited of 24 The Warehouse Way, Northcote, Auckland 0627 (“Samsung”) warrants that your Samsung consumer product:

• is of acceptable quality;

• does not have a latent defect.

B. For the purpose of this Warranty, a “Samsung consumer product” is a hardware product which:

• was manufactured by or on behalf of Samsung; and

• is used in a normal domestic environment, not a commercial environment; and

• bears a trade mark owned or used by Samsung (generally “SAMSUNG”); and

• was sold by an Authorised Reseller or Distributor of Samsung; and

• was purchased in New Zealand, but does not include any hardware or software which is packaged or sold with a Samsung consumer product unless that is itself a Samsung consumer product.

Warranty Period

A. The period during which this Warranty is in effect will depend upon the Samsung consumer product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller’s or Distributor’s invoice / receipt provided to you. The period during which each Samsung consumer product which is the subject of this Warranty is covered by this Warranty is identified in product warranty details.

Warranty Claim

A. If you consider that the Samsung consumer product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under New Zealand Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.

B. Except where an International Product Warranty has been provided with your Samsung consumer product, warranty service will only be provided in the specific country where the Samsung consumer product was originally purchased. For example, if you have purchased the Samsung product within New Zealand, warranty service will be limited to New Zealand only.

C. If you purchased this product in New Zealand and wish to make a claim under this Warranty, you should:

• contact 0800 SAMSUNG (726786);

• visit the Samsung Customer Service Plaza; or

• visit www.samsung.com/nz

Carry-In and On-Site repairs

A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to this Warranty. Such Samsung products do not include those products dealt with in sub-paragraph (B). Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.

B. If you make a claim under this Warranty in relation to a Samsung product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung’s cost.

C. On-site service is available for the following Samsung products;

• Home Appliance Related Products (refrigerators with a gross capacity of 127 litres or more, washing machines, clothes dryers, dishwashers, cooktops (gas & electric), built-in Hob / Oven, etc.)

• Audio Visual Related Products (both colour televisions and display monitors with a screen size of 41 inches or more, Hospitality televisions with a screen size of 33 inches or greater, commercial large format displays, network monitors, etc.)

In addition, if you believe it is not reasonable for you to bring or send a Samsung product that is not included in the above list to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty

If this Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

D. With any on-site visit, while Samsung will make all efforts to fix the Samsung product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

New Zealand exclusion

If you purchased the Samsung consumer product in New Zealand for the purposes of a business, it is hereby agreed that the provisions of the Consumer Guarantees Act 1993 do not apply in accordance with section 43(2) of the Consumer Guarantees Act.

Overseas Product

The product that is not currently sold in your country (such personal carry-on or a direct-purchase overseas) can be repaired with cost, if it is repairable.

The repair cost will be incurred and repair time can be longer than usual.

• Detail cost & estimated repair time can be confirmed at the Service Centre

It requires verification to check if it is repairable or not.

• Some large size parts cases (TV Panels, Refrigerator door, etc.), or “part is not available (Such as the end of production, etc.)” cases are not repairable

•The product that is not currently sold in your country is not repairable.

If there is a severe difference, in terms of product specification, the repair is not available.

•It cannot be repaired if the service environment is different: such as bandwidth, voltage, etc.